A day in the life of IT Michael

Stockfish (cod) hanging to dry in Reine, Norway

 Hi friends,

It is now almost 1 month into my 3 month deployment.  Jeroen, the colleague that was doing the turnover  with me left to work on another Nat. Geo ship and I am left in charge of IT here. I’ve had my first turnaround day (where the previous guests leave and the new ones come on board) and there were no major hiccups with the checking in of the new guests (unlike the first time). That very same evening our hotel manager hosted a welcome cocktail evening, where he describes the workings and practicalities on the ship and unfortunately expects the IT officer to give a little talk about how the internet works on board. I say unfortunately, because I do not like to talk in front of a group of people (2 people is already a big number  of people to talk to :-) , but I think I managed well enough. Sheri says that that was a little growth moment and I think there might be more growing still  to come. Things have slowly settled down a little bit, but I’m still working lots of hours. The fact that my cabin also doubles as my office makes it hard to escape from work. During turnover my colleagues tried to make it clear to me that it is important to grab opportunities for doing stuff when you get the chance, just to stay sane and it is after all part of the reason for working here. Luckily my colleagues from the galley have been good about inviting me along with them when they go out. I’ve become better at judging when my IT services are needed the most and when it is quiet enough to go for a hike on land or to go to the gym without being radioed to come and help someone with their computer.

My friends from the galley.

Reine

I have a shower and toilet in my cabin which is a great improvement over Palmer Station because there I had to go down the hall to the boys room which was shared with a lot of other guys. One day I noticed that I really liked the smell of the soap in my shower dispenser, it took me another couple of days before I realized why that was...It was the same stuff we had at Palmer Station. Another improvement as well is the fact that I don’t have to share my cabin with anyone else; I love that. Because I need to check various things on our TV system, my cabin also has a nice big TV screen. Yet another perk is the fact that I have a computer with an “always on” connection to the internet (the crew all have to buy minutes at $20 for 250 minutes) which, of course, I need to be able to do my job. My cabin has a port hole which is my little window on the outside world, situated a little bit above the water line.

My cabin.

I usually have it closed, because I like to sleep in a room that is as dark as possible and then I am too lazy to open it in the morning. Some previous inhabitant put up a poster that mimics an opened window looking out at sea, which I quite like it because it makes the room a bit bigger. I also printed some pictures of Sheri to make it feel like she is here with me. Contract periods will usually not be longer than 3 months (compared to 7 months for Palmer Station), but that is still a really long period to be away from one’s wife and other family, especially in times of bad news from home. When someone in the family gets sick or dies, the loneliness and a feeling of powerlessness prevails and I get homesick. At such moments I try to call my family and try to go out on deck in the hope of seeing beautiful scenery.

A normal day starts usually with the rattling sound of the anchor being lowered as we will have reached some new location during the night. Then the voice of the Expedition Leader will come over the PA system wishing everybody a good morning, good morning (always repeated) and describing a little bit of the plan for the morning. I get up and check to see if we still have internet or if we’ve lost the signal in which case I go up to the server room and try and find the satellite. A quick shower and then I go to the breakfast buffet. I have been unable to continue my routine of eating just oatmeal in the morning. Nowadays I will have fresh fruit and an omelet. I will have been greeted by the numerous Philippine waitstaff with everything from and exaggerated Me-chcheel, to Michael and Mr IT. and they will start pouring my black coffee because they remember from day one, that that’s how I like it. I am still trying to memorize all of their names, but luckily we all wear name tags. Breakfast service is great, until the wait staff decide that it is getting too late, at which point I get totally ignored.

After breakfast I show my face at the reception, just in case she has received any IT questions and then I go upstairs to take a little walk outside and at least get some impression of where we are. I also try to visit the bridge to say good morning to them. I then go to my cabin to start work. I make sure to leave my door open, so people can see that I’m actually working and not sleeping. if I’m not very visible, people might not see much of my work. That’s why I also sometimes work in our iCafe, but I don’t like that so much because the ergonomics are not very good there, combined with the fact that there are too many distractions (like guests with questions). Usually when there’s a problem that I could solve remotely, I will choose to physically walk over to the computer and help the person in question. At 10 we have a coffee break where a bunch of officers and some galley people enjoy some coffee and a light snack prepared by the kitchen. I make sure that I always go just for the social aspect. I eat lunch in our officer’s mess (where everyone who is not deck crew eats) and who does not feel obliged to eat with the guests. I  usually think that I should take a nap, but in reality I will be doing a bit more work related stuff. After lunch it is usually more of the same, with regular calls on my phone which I answer by saying “IT Michael” (ask you can tell, I have given up on trying to make people pronounce it as Michiel).  Towards 5pm I usually tell the reception that I’m going to the gym and that I may be hard to reach. Dinner is at the same time as the guests, which usually means 19:30. I am allowed to eat in the bistro/restaurant, but then I need to be dressed nicely and it will probably take at least an hour if not two, so that’s why I almost always choose to eat in the officers mess.
I’m allowed 2 free (not top shelf) drinks per day (unless I show up in uniform at the daily recap/cocktail hour during which the drinks are free as well), so sometimes I will go to the lounge to order something before heading to bed. Unlike in the beginning, sleep usually comes easy, now that I am settled in enough to not be bothered by any ship noise.

Fun facts:
The current trip (around Svalbard) seems to attract a younger crowd. Te youngest is aged 11 and the oldest is 87, with the average age being: 59.
75% is from the US
20% from Australia and a handful of Danes, Brits and others.

Beautiful Bergen

It happened to be independence day in Bergen, so lots and lots of traditional dresses.

Note to self: Bergen has an Ethiopian restaurant.

Sailing to the end of the world

Hi friends,

For those who have not heard the news, I've said my (somewhat emotional) goodbyes to Palmer Station and almost immediately started working on the National Geographic Explorer, which is a expedition ship from the Lindblad company in very tight cooperation with National Geographic. They have a fleet of small and medium sized boats that explore the world while offering luxury food and expert commentary from knowledgeable Naturalists.

I’ve now been aboard the NG Explorer for a week and a half (actually by the time I got around to posting this it is more like 3 weeks) and I must say that it feels much longer. The first 2 days the ship was still at the shipyard in Bremerhaven, where it received all sorts of maintenance on the engines and systems, paint work and received a bunch of supplies. The outside contractors that were working on the ships engines, sailed with us for the first week, to finish their work. They were a specialized bunch of people who do these jobs on a number of different ships, I remember that the first time I saw them, they looked a bit ragged and unkempt, but now I know that they have been working long hours below deck to finish their tasks.

The last day before the passengers arrived in Edinburgh the ship underwent a remarkable transformation from having protective cardboard and plastic everywhere to being a shiny and fresh cruise ship. The IT person who is doing the handover with me had warned me in advance about the fact that things are very, very hectic immediately after shipyard and he wasn’t kidding. Shortly before, several software packages had been upgraded, including our suite of programs that manages everything from hotel bookings, key card programming, passenger information, point of sale and inventory resulting in the fact that a couple of hours before the guests arrived, we found out that the magnetic part on their keycards needed to be encoded again. We barely managed in time.

Troubleshooting access to rooms will be a recurring theme in my trips. All the guest rooms have a TV which has a selection of movies that are hosted in our system, but since there had been a power outage during shipyard we had to visit every one of them and reset them.

Another big part of my job will be to help people connecting to the wifi signal that hooks them up to the internet. They can choose from 3 paid plans. Of course we only have a very small connection that goes through a satellite connection. (4Mb p/s to potentially share with 150 guests and some work computers, while at home you might easily have 10Mb just for yourself). So far it seems that not more than 40% of the couples have signed up.

During the 2nd day at sea, the guest were welcomed in the lounge, where the captain gave his official welcome speech and introduced his officers. During my job interview I thought nothing much of the title IT Officer, but I soon learned that indeed I would be an officer and had to have a uniform with stripes on my shoulders. The last time I had stripes on my shoulders was when I fulfilled my obligatory military service (a requirement they did away with after I fulfilled mine), but it does feel a bit different than wearing a t-shirt. There are a couple of moments in the day where you are expected to wear your uniform (for instance if you choose to dine with the guests in the restaurant area) and introductions by the captain is one of those moments. He did a very nice job of introducing me and told everyone how they went all the way to Palmer Station, Antarctica to find their IT person.

Since the Explorer has visited Palmer Station several times, I thought I had gotten a good impression of how their people interact with each other and I must say that I have been as well received and welcomed as I expected. There are three main groups of people on board; the most numerous are the deck and hotel crew who are all Filipinos (I think foreign workers are the biggest source of revenue for the country), and then there are the Expedition staff  and the Officers.  I recognize a number of the Filipinos from when they visited Palmer Station store where I frequently had to tell them that we did not have any more small or extra small size clothing any more. They sometimes work as much as 9 months on board, while the other folks do a couple of trips (the Naturalists) or 3 months like I do.

This first trip will take us all around the British and Irish isles in 17 days, ending up in Bergen, Norway where our guests will disembark and new guests will embark for our journey in the Norwegian Fjords. I have not had much time yet to enjoy the scenery, because I want to fully focus on the turnover information I get from my colleague. There is so much to learn that I am absolutely knackered at the end of the day. Despite that, I still manage to sleep poorly, because of all the new sounds of rattling and  banging as a result of the cabin being very close to the water line.  Just like at Palmer Station, every room occupant will have something to complain about (even true for some of the guest cabins). Luckily I have a cabin to myself which allows me to have some alone time and recharge a bit. Unfortunately there is not enough space in my cabin to do proper yoga, but I have been able to go to the gym every few days, which is very much needed to keep me sane and at a decent weight, because the food is pretty nice for the crew as well. More on that in a later post.

Gannets in flight.

Fowey, a little speck on the Cornish coast.

Lovely Irish hills, near Donegal

also near Donegal

Holey water well, near Donegal where passersby will add to the collection of rocks.